Repair Instead of Throwing Away
When an electronic device breaks, it is often cheaper and easier to replace it than to repair it. To combat this trend and achieve the goals of the “European Green Deal” (climate neutrality by 2050), the European Union now systematically promotes product repair.
On July 1, 2024, the new EU Right to Repair came into force, encouraging consumers to opt for repairs rather than discarding products.
Summary of the EU Right to Repair
77% of citizens would prefer to repair their electronic devices rather than throw them away (Eurobarometer survey).
For goods that show defects within two years of purchase, consumers can request a repair or replacement under the warranty.
If the consumer chooses repair, the warranty is extended by 12 months.
What happens when the legal warranty no longer applies?
Manufacturers or importers are obligated to repair defective devices even if they are no longer under warranty.
The length of time a repair must be offered depends on the type of product, ranging from 5 to 10 years.
Repair costs are covered by the consumer but must be reasonable.
Manufacturers cannot use contractual clauses or technical measures that prevent repairs.
Additional Updates:
A European online platform will help consumers find repair shops.
EU member states have until July 31, 2026, to implement these rules into national law.
Uniserv – Your Partner for Sustainable Repair Services
For over 25 years, Uniserv has been a reliable outsourcing partner for manufacturers and retailers. Our philosophy: Repair instead of discard.
Manufacturers and retailers of electronic devices now face the challenge of complying with the new EU repair regulations. At Uniserv, we offer tailored outsourcing solutions to meet these requirements:
Complete repair management: From receiving defective devices to repair and return.
Relieving your company: We guarantee fast and professional repair services, allowing you to focus on your core business.
Eco-friendly solutions: With our experienced team and state-of-the-art technology, we ensure efficient and sustainable processes.
Future-proof and sustainable: Partnering with Uniserv ensures that your repair processes are optimized, offering your company eco-friendly solutions while strengthening customer loyalty.
Contact us and let us handle your repair needs!